Returns and Refunds

Returns and Refunds

The returns are free of any charges and will be accepted for up to 7 days from the date of delivery.

Shipping Charges

Our shipping charges are based on weight / product dimensions and we partner with the following shipping firm for handling our local deliveries. The shipping charges are not inbuilt into any products that you buy and we charge shipping at actuals, as charged by the shipping partner.

We would need to list the local delivery firms as well as the international delivery firms.

Delays

Even though we strive to ship the products as quickly as possible, there could be multiple reasons why
there could be a delay which is beyond our control. In those scenarios, we will inform the customer
beforehand, as to the reason for the delay. Some of the reasons could be

1.Natural calamities
2. Remote destinations that take time to reach
3. Customer unavailability
4.Delays from courier partner
5. Customs inspection (For international deliveries)

Payments

We accept multiple modes of payments, including credit cards, debit cards, cash on delivery, UPI, gpay and phonepe. We do not accept cryptocurrencies as a mode of payment right now, but will soon be accepting crypto as well. We partner with Razorpay for processing our payments.

In case of any questions with regards to your payment or for refunds, please contact us on indokrafts360@gmail.com or call us on one of the numbers mentioned.

Payment processed but did not get a confirmation message

In case the payment processed, but you did not receive a confirmation email or sms or whatsapp message, please give it 2-4 hours. We immediately process the shipping and at every stage of the shipping we intimate the customer. Hence even, if one message has failed delivery, you will be getting a subsequent message in less than 12 hours. In case you did not receive any message from us, please Contact us

Order processing

Our orders are processed immediately and the product that you ordered will be shipped within 24 hours from the time the order was placed. You will receive a confirmation message at each stage of the shipping along the way.